Returns, Refunds & Shipping
As usual we are always here to help especially in the unlikely event that you are not satisfied with the items you have purchased.
Please see below regarding our Online store Return and Refunds Policy.
Returns & Refunds Policy
Returns
You have 14 days to return purchased items to us starting from the day it left us.
In the first instance please contact us through our contact page, detailing your sales order number and the concerns you have with your purchase, for example wrong size etc.
A copy of the original sales receipt must be included with the items you are returning.
The items you are returning must be correctly packaged to avoid any damage whilst in transit back to us.
Refunds
All our items are inspected prior to packaging and posting out to our customers. This ensures that no items leave us damaged or in poor condition.
As this is the case, we are required to inspect all items before a refund is agreed.
We will notify you by email as soon as your items have arrived and confirm the status of your refund (agreed or not agreed).
If a return of your item(s) is agreed you will be given the following options.
A replacement item in the correct size.
A credit note which can be used against any full price item(s) of the same price or higher.
A full refund of original purchase price only.
Shipping Information.
Original purchase shipping is free of charge, Standard Delivery.
Return Labels can be provided by us upon agreement of an item return with us (PLEASE SEE OUR RETURNS POLICY).
All items will be shipped within 24 hrs.
Additional shipping costs may be incurred outside of the United Kingdom.
If you are purchasing outside of the UK please ask for delivery costs before you purchase.